Welcome to the NeXTanswers information retrieval system!
This system allows you to request online technical documents, drivers, and other software, which are then sent to you automatically. You can request documents by Internet electronic mail, read them on the world-wide web, and transfer them by anonymous ftp.
NeXTanswers is an automated retrieval system. Requests sent to it are answered electronically, and are not read or handled by a human being. NeXTanswers does not answer your questions or forward your requests.
Using NeXTanswers by e-mail
To use NeXTanswers by Internet e-mail, send requests to NeXTanswers@enterprise.apple.com. Files are sent as NeXTmail attachments by default; you can request they be sent as ASCII text files instead.
To request a file, include that file's ID number in the Subject line or the body of the message. You can request several files in a single message.
You can also include commands in the Subject line or the body of the message. These commands affect the way that files you request are sent:
ASCII causes the requested files to be sent as ASCII text SPLIT splits large files into 95KB chunks, using the MIME Message/Partial specification
These commands return information about the NeXTanswers system:
HELP returns this help file INDEX returns the list of all available files INDEX BY DATE returns the list of files, sorted newest to oldest SEARCHkeywords lists all files that contain all the keywords you list (ignoring capitalization)
For example, a message with the following Subject line requests three files:
Subject: 2101 2234 1109
A message with this body requests the same three files be sent as ASCII text files:
2101 2234 1109 ascii
This message requests two lists of files, one for each search:
SEARCH Dell SCSI
SEARCH NetInfo domain
NeXTanswers will reply to the address in your From: line. To use a different address either set your Reply-To: line, or use the NeXTanswers command REPLY-TO your-address
If you have any problem with the system or suggestions for improvement, please send mail to NeXTanswersfirstname.lastname@example.org.
To use NeXTanswers by Internet anonymous FTP, connect to ENTERPRISE.APPLE.COM and read the help file pub/NeXTanswers/README. If you have problems using this, please send mail to NeXTanswersemail@example.com.
For more help...
If you need technical support for NEXTSTEP beyond the information available from NeXTanswers, call the Support Hotline at 1-800-955-6398 (outside the U.S. call +1-415-780-2922) to speak to an Apple Enterprise Technical Support Technician. If your site has a support contract, your site's support contact must make this call to the hotline. Otherwise, hotline support is on a pay-per-call basis.
Other Apple Enterprise departments can be reached via the following email addresses:
Product Information and Sales (North America):
Registering WebObjects and products purchased from NeXT
Information about the status of your order
Information about using NeXTanswers
Apple Enterprise Technical Support